You can receive remittance if the sender transfers money to your IME Pay wallet using your registered mobile number. Ensure your IME Pay account is verified (KYC completed) to receive funds.

The sender only needs:

• Your IME Pay-registered mobile number (linked to your account).
• Your full name (as registered in IME Pay).

No, receiving money in your IME Pay wallet is free of charge. However, fees may apply if you withdraw cash from an IME agent or bank.

Transactions are usually instant. If there’s a delay, check:

• If the sender entered the correct mobile number.
• If your IME Pay account is active and verified.

You can receive up to NPR 10Lakh.

• Open the IME Pay app and check your wallet balance.
• You’ll also receive an SMS notification for incoming transactions.

Yes, if the sender uses an IME-affiliated partners like RIA. Confirm with the sender if their partners supports IME Pay transfers.

• Verify the sender’s transaction receipt.
• Ensure your mobile number matches your IME Pay account.
• Contact IME Pay Customer Support (via app, helpline, or branch) with the transaction details.

Yes! You can:

• Withdraw from IME agents or partner banks (may involve fees).
• Transfer to your bank account.
• Use the balance for payments, mobile top-ups, etc.

Yes, IME Pay uses secure transactions. Never share your MPIN, OTP, or password with anyone.

Contact IME Pay support immediately with proof (sender’s reference number). Reversals depend on the sender’s follow-up with their remittance provider.

Yes, full KYC verification is required for higher transaction limits and compliance.