HOW TO MAKE A COMPLAINT


Ria Payment Institution E.P, S. A. U., trading as Ria (”Ria”, “We”, “our” and
“us”) aims to

achieve the highest possible standards in the service we provide. If you
are not completely

satisfied with any aspect of our service, you have the right to make
acomplaint.

1. How to make a complaint
For any questions or concerns about a Payment Transaction executed with
RIA or these

Terms and Conditions, you may contact RIA’s Customer Service at

Address: 40 Dominick Court, Dominick Street Lower, Dublin 1, Ireland

Telephone: 01-233-2145

E-mail: eurocs@riamoneytransfer.com

2. Once we receive a complaint
The Customer Service Department will reply to the complaints submitted
by Customers